bc89 Privacy Policy & Data Protection

Scope of Data Collection

When registering and using an account on the bc89 platform, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (if verification is required)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile account number (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

1.3 Usage Information

• Gaming activity history on the platform
• Records of login and logout times
• Device information (type, operating system)
• IP address and browser information

Methods of Data Collection

bc89 collects information through various methods. These methods are described in detail below:

2.1 Information Provided Directly

When you open an account on the bc89 platform, complete your profile, request a deposit or withdrawal, or contact our support team, you provide information directly. This information is stored securely in our systems.

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically. This includes cookies, log files, device information, and usage patterns. This information helps us improve service quality and detect suspicious activity.

2.3 Verification Process

As part of security and fraud prevention, bc89 follows a "Know Your Customer" (KYC) process. This process may require additional documents for identity verification. Verified accounts are more secure and benefit from faster withdrawals.

Purpose of Data Use

Collected information is used only for the following purposes:

1. Account Management: To create, manage, and maintain your bc89 account.
2. Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
3. Age & Identity Verification: To ensure that only users aged 21 or above are using the platform.
4. Fraud Prevention: To detect suspicious activity and maintain account security.
5. Customer Service: To respond to your complaints, questions, and requests. Our 24/7 support team provides assistance in both Bengali and English.
6. Service Improvement: To analyze usage patterns and further improve the platform experience.
7. Relevant Communications: To send important updates, security notices, and account information.
8. Legal Obligations: To comply with applicable laws and regulations.

Data Storage & Protection

4.1 Technical Security Measures

bc89 uses industry-standard security technology to protect your information. All data transmissions are secured by SSL encryption, which keeps information exchanged between your browser and our servers completely private. Stored data is also kept in encrypted form.

4.2 Access Control

Only employees who need access to your personal information for their work are granted it. Every access is logged and regularly audited. Strict action is taken in the event of internal policy violations.

4.3 Data Retention Period

Information is retained while your account is active. Even after an account is closed, some information may be retained for as long as required to meet legal obligations. Once the designated period has passed, information is securely deleted or anonymized.

4.4 Response to Data Breaches

In the event of a security breach, bc89 will notify the affected users as quickly as possible and take the necessary steps to bring the situation under control. Transparency and accountability are part of our core principles.

Data Disclosure & Third Parties

bc89 generally does not share your personal information with third parties. However, information may be disclosed in the following circumstances:

5.1 Service Provider Partners

Organizations providing payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and cybersecurity services may receive the minimum necessary information. These organizations operate under strict confidentiality agreements and may use the information received only for the specified purpose.

5.2 Legal Obligations

Information may be disclosed under a court order, a lawful request from law enforcement authorities, or other legal requirements. In such cases, bc89 always complies with the relevant laws.

5.3 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. However, in such cases, protection equal to or greater than the standards in this Policy will be ensured, and users will be notified in advance.

5.4 With User Consent

Outside of the cases described above, no information is shared with any third party without your explicit consent.

Cookies & Tracking Technologies

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. bc89 uses cookies for the following purposes:

• Essential Cookies: To maintain your login state and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site usage and improve the service.

6.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

6.3 External Analytics Tools

bc89 may use reputable analytics tools to monitor site performance. These tools collect only aggregate usage data, not personally identifiable information.

User Rights

You have the following rights regarding your information. To exercise these rights, please contact our support team:

7.1 Right to Access Information

You may request information about the data we hold about you at any time. We will provide a copy within a reasonable timeframe.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. We will make the necessary corrections as quickly as possible.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, information related to legal obligations or ongoing financial transactions may not be immediately deletable.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the use of your information be restricted, though this may affect your access to services.

7.5 Right to File a Complaint

You may submit any complaint related to the privacy policy directly to us by email at [email protected] or via live chat.

Protection of Minors

bc89 strictly prohibits the use of the platform by anyone under the age of 21. This policy is not only for legal reasons, but is also part of our commitment to responsible gaming.

Age verification is mandatory during the account registration process. If it becomes apparent at any time that an account holder is under the age of 21, that account will be immediately suspended and the associated information will be securely deleted.

If you believe that a minor among your acquaintances is using bc89, please inform our support team immediately. For more information on responsible gaming, see: Responsible Gaming.

Payment Information Security

bc89 currently supports Bangladesh's most popular mobile banking services — bKash, Nagad, Rocket, and Upay. The minimum deposit amount per transaction is ৳500 and the minimum withdrawal amount is ৳1,000.

9.1 Payment Information Storage Policy

Your mobile banking account number is stored in encrypted form. PINs, passwords, or full financial credentials are never stored on our servers. Transactions are processed directly through the secure gateway of the respective mobile banking platform.

9.2 Fraudulent Transaction Prevention

bc89 actively monitors every transaction to detect unusual activity. If a suspicious transaction is identified, we will contact you and may take temporary measures to protect your account if necessary.

9.3 Withdrawal Timeframe

Approved withdrawals are generally completed within 1 hour. Keep your account information accurate and up to date for fast and secure withdrawals.

Policy Changes

bc89 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, users will be notified in the following ways:

• Updating the "Last Updated" date on this page.
• Notification to the mobile number or email registered to the account.
• Informing users about changes after logging in to the platform.

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the updated policy. If you disagree with the policy, you have the option to close your account.

Contact & Support

If you have any questions, comments, or concerns about this privacy policy, please contact us:

For more details, visit our FAQ page or read our Terms & Conditions. For information on responsible gaming, see the Responsible Gaming page.